Apple rulez!!!

Just have to get this off my chest:

Yesterday I found out my Time Capsule died (happen to browse to it for some backed up files); no light, no sound, nothing.

Since my TC originates from the US and is already more than 18 months old I had not a lot of hope in getting support from Apple, but they really really surprised my this morning.

I called Apple Customer Service (NL) and explained the issue. When they checked my data in the system and found multiple AppleCare registered products (not on the TC though) they were willing to repair the unit for free, since the power failure issue is commonly known.

When I asked them kindly if it is at all possible to repair the power supply so I can keep my unique data (mainly family pictures and music), the answer was that repairing actually means replacing the unit and send me a new one, so no data is kept.

Oops, that was a bit bitter to hear. But the customer service man told me another options was to have it repaired at an official Apple Repair Centre in my neighbourhood. Ok, fine I thought, at least I keep the data then. That is where we part.

Five minutes later the customer service man calls me back, unexpectedly, and after consulting his line management they acknowledge our dedication for Apple products and the two (never used) Apple Care protection plans and proposes to send me a new unit WITHOUT returning the old one so I can do with the old one whatever I like.

WOW, THAT IS SERVICE. THAT IS A BIG THUMBS UP FOR APPLE!!!!

Thank you very much for such excellent service.